Monday, December 2, 2013

When Things go wrong...

   'Resurrection' is life....Well, hold on!....I am not being philosophical...atleast not at a level that i will start giving you dictums of wisdoms. But i can definitely share with you something that i am absolutely sure all of you must have faced and experienced ( or something similar) somewhere in your personal/professional life.
Somethings things go great and sometimes they don't...that's just life... 

And when they dont, that is when it becomes a cause of concern. Be it a Project worth 1000s or millions of dollars or be it your pefectly planned weekend getaway gone awry.

So professionally, to manage these situations, we have this breed of specimen called 'Project Managers' - whose job is to ensure things stay on track. Project Managers ensure that the project are run and executed smoothly, Projects meet their set goals and objectives and we all achieve and even overachieve our targets.


Examples of Awry
Personal
In our personal lives, say, we buy a house, we start to pay our mortgages diligently and then somewhere down the line, we miss a payment due to something unforeseen - a medical emergency, a job/family situation, mortgage plan changes etc, we start spiraling down the Rabbit hole.


Professional
Imagine a situation when you are on a project that is just not going the way as planned, the reports are all pointing that things have started to go wrong and it is time to raise the red flag....Hopefully you find this, before the Captain asks to abandon ship.

So what do we do when things start spiraling the path it was not meant to be...a Project down on its knees...
A Policy Admin implementation which kicked off with a much held fanfare and furore but suddenly somewhere down the way failed to keep up.
I have been a part of such a project which i will say, is a classic case study for this article. This project was a 3 year - multi Million dollar Enterprise level P&C Admin apps Setup project. It was a new organization entering P&C business that had engaged us for a policy, billing and claims solution setup....Successfully execution would have made the careers of many a people on the project, not to mention the benefits to the client, if it had met the roadmap timelines.
 Initially things went well as planned for a few months then we started missing deadlines, good resources were leaving the project, client was having 2nd thoughts on using us as successful partners. It came to such a point that our consulting Org was threatened with a liability lawsuit, as we had risked the client's plan of going live with its new programs and products in a new market that would have really given them a competitive edge.


How did we come out of this mess.
First Things First
First we calmly took stock of where were on the project
   - We had all our key stakeholders, responsible parties together. Tried to understand and outline how and where things went wrong.
Once we know the 'what' and 'why's, we decide to focus our energies positively, be constructive and stay away from the blame game as it was not going to help anyone....we remained focused and started to work on 'how' to fix the problem.


Come up with a plan to go from point A to point B  
   We had regular meetings with the Stakeholders and finally arrived at a consensus on what needed to be done

In your case, it may include things like,
Timeline changes
 - Extending the project timeline

Scope changes
 - changing the work scope to fit the timeline

Resourcing changes
 - Lining up your A resources to get the job done, shuffling resources per competencies

Cost and budget changes
 - Increase project budget

Unthinkable option
 - Dumping the project altogether. Sadly, this happens in many cases when you are on a time bound project and you completely miss it.


Once you have the plan ready, make sure to dot your Is and cross your Ts. Have an executive summary of your plan ready. This will serve you 2 purposes, you will need it to convince your project sponsors that you are taking the necessary steps to get on track and the funding should continue.
Also this presentation will also help curb the project level noise, if any. You can use the same presentation with maybe a little tweaks for removing your team fears on where the project is going. Proper communication within Team is absolutely essential.

Later on, when things get back on track and project completes successfully(i am sure!...), remember to have a lessons learned session with the whole Team so we learn from our mistakes and future run is a lot smoother.  
One of the major takeaway for our project case was, have regular status reports, meetings set that will highlight slippages right at the onset.
 

Summary
So all in all, as they say...'stuff happens'...It is all about how do we separate the men from the boys and get our act together and make sure all of us march towards the common goal of a successful project implementation.


Let me know if you all agree or have a different perspective, input on things based on your experiences.

1 comment:

  1. This is an excellent blog, first time visited and there is a lot to learn here .
    Looking forward to know more about project management in insurance domain.

    ReplyDelete